refund-policy
At Lesike, every shopper deserves to purchase with full confidence. Each piece undergoes careful inspection and is manufactured in compliance with global quality benchmarks. We advise buyers to thoroughly read product specifications, particularly size charts, color displays and styling details, prior to completing checkout. Even so, should your purchase fail to meet your expectations, our support team is ready to assist you.
1. Cancellation & Processing Time
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Order Cancellation:
You are permitted to submit an order‑cancellation request within 24 hours after checkout, provided your parcel has not yet been dispatched. Cancellations submitted within this window before shipment will qualify for a complete money‑back refund.
Once your purchase enters shipping preparation or has left our facility, cancellation is no longer possible. -
Order Processing:
All orders will get handled and dispatched within 48 hours (2 business days) once payment gets confirmed. A dispatch confirmation email containing tracking details will be sent to you after goods ship out.
2. Returns
Return applications must be submitted within 30 calendar days upon receipt of your goods. To qualify for return service, all requirements listed below need to be satisfied:
- Products must stay in brand‑new, unused condition, with original packaging and attached tags fully intact.
- Valid purchase verification including your order ID or order receipt is mandatory.
- For defective or damaged goods, supply a detailed written explanation alongside sharp, clear photographs showing the product issue.
❌ Non‑returnable items include:
- Panties and custom‑tailored / personalized merchandise
- Clearance goods, orders paid by gift card or store credit balance
- Goods showing obvious wear marks such as stains, residual fragrance (perfume etc.), shape distortion or broken original packaging
3. Refunds
You are eligible to apply for refunds within 30 days after receiving your package under scenarios outlined below:
✅ Eligible Refund Conditions:
Full refund applies for merchandise with obvious manufacturing defects, for instance:
- Ripped seams or loose stitching
- Damaged or over‑stretched elastic components
- Broken clasps or fastening hardware
- Under such defect circumstances, product return is not required and you will receive a full monetary refund.
🤝 Refunds for Personal‑preference Reasons:
Where no manufacturing defects exist and returns stem from personal preference such as incorrect sizing or change‑of‑mind, two solutions are available:
- Full refund — valid when you take care of return‑delivery shipping expenses.
- Partial refund (20–50%) — available if you choose to keep the item instead of sending it back.
Note: Discounted / clearance goods with inherent product flaws remain eligible for full‑refund treatment.
After we receive and examine your returned goods, you will receive notification regarding refund approval or rejection. When approved, funds will be routed back via your original payment channel within 7‑10 business days, subject to your payment processor’s processing cycles.
Notify our support team ahead of time if your original payment account is no longer accessible.
4. Exchange Policy
Complimentary replacement shipments are only offered for goods arriving defective or damaged.
- If you wish to request an exchange for personal reasons, please send us an email at support@Lesike.com within 60 minutes of placing your purchase.
- For exchange requests raised within 7 business days after delivery, get in touch over email and we will work out the most practical resolution.
5. Return Shipping
To kick‑off your return or exchange procedure:
- Write an email to support@Lesike.com and include your order number, your reasoning for return or exchange, plus supporting materials such as relevant photos.
- Our team will provide you with the closest valid return mailing address plus step‑by‑step return guidance.
🚚 Shipping Costs:
- Original outbound delivery charges are non‑refundable
- Expenses for sending items back fall under the buyer’s responsibility
- For merchandise valued higher than $10, we highly suggest selecting a trackable delivery service
6. Lost or Undelivered Packages
If carrier tracking marks your parcel as “Delivered” yet you never received the goods:
- Contact our support team and furnish your tracking number, evidence of non‑receipt, postal records or related paperwork.
- We will launch an investigation and offer support for locating your parcel or processing eligible compensation.
7. Contact Us
Should you hold any questions concerning our return and refund framework, feel free to message our customer‑support team via support@Lesike.com.
Our working hours are Monday–Friday, 9:00 AM‑5:00 PM (EST) and we strive to send replies within 1 business day.